Shipping & Returns

This policy covers orders placed in the Eyes Over DFW online shop.

Shipping

Flat rate: $5.95 on orders under $50.
Free shipping: orders of $50 or more ship free.
Free pickup: choose "Free pickup" at checkout and collect your order at Eyes Over DFW, 400 S. Zang Blvd, Suite 101, Dallas, TX 75208, Monday to Friday, 9 to 11:30 AM and 1 to 4:30 PM. We'll let you know when it's ready.
Processing time: orders ship within 1 to 2 business days. Standard delivery takes 5 to 7 business days.
Where we ship: United States only.

Unopened items: return within 30 days of delivery or pickup for a full refund of the item price. Items must be unopened, unused and in their original packaging.
Opened eye care products: for your safety and other customers', we can't accept returns of opened drops, sprays, wipes, balms, lidsticks, serums or supplements.
Heated eye wand: covered by the manufacturer's warranty. If it arrives damaged or stops working, contact us and we'll help you get a replacement.
Damaged or wrong items: contact us within 7 days of delivery with a photo and we'll replace the item or refund you, including shipping.
Shipping costs: original shipping isn't refunded unless the item was damaged or we made an error. You pay return shipping on unopened returns, or you can drop returns off at our Oak Cliff office for free.
Refunds: issued to your original payment method within 5 to 7 business days after we receive your return.

Send us a message through our contact form or call 214-651-1000 with your order number. Our team will confirm your return and next steps.

In-office purchases of glasses and contact lenses follow our optical policy.